Information We Collect
When you contact us by phone, through our website, or in person, we may collect your name, phone number, email address, service address, and details about the plumbing issue you need help with.
We also collect basic technical information automatically when you visit our website, such as your IP address, browser type, and pages you view. This helps us improve our site and your experience.
How We Use Information
We use your information to schedule appointments, provide plumbing services, send invoices, and follow up on work we performed. We may also use it to respond to your questions or requests.
With your permission, we may send you occasional updates about our services or seasonal maintenance tips. You can opt out of these messages at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how visitors use our site. Cookies are small text files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to help us understand website traffic and usage patterns. These tools may collect information about your visits to our site and other sites over time.
We may also use third-party services for scheduling, payment processing, or customer communications. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who help us run our business, such as scheduling software or payment processors, but only as needed to perform those services.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or merger.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or destroy it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include physical, electronic, and procedural safeguards.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you, ask us to correct or delete it, or object to certain processing. To make a request, please contact us using the information below.
We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on our website and update the effective date. We encourage you to review this page periodically.